I went into a small shop in New York City yesterday and admired all their nice tableware. It offered mugs, cups, plates, drinking glasses, and vases—all items that are great for gift registries.
The store was empty. I thought it may be a good time ask the store manager if the store offered an online registry. He replied "yes." I was surprised because there was no signage in the store that said it offered a gift registry. I shared with him what Bridge is and explained that we...
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August 19, 2019
August 19, 2019
Nordstrom stock is down 52% in the last 12 months. Only Macy’s stock performs worse in the S&P 500 retail index.
It’s clear that Nordstrom should not have bought HautLook in 2011 and Trunk Club in 2014. In 2016, Nordstrom wrote down the value of Trunk Club by half of its $350m purchase. That’s $175m in value it desperately needed to spend elsewhere to compete with Amazon. Each million dollar mistake today results tens of millions in lost opportunity next year. Mistakes have exponential ...
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What company in the tabletop industry has invested in a tech company? I don't know of one. I believe our industry should be doing what UPS does and investing in tech--and I'll explain why.
As today's WSJ shares, UPS has a venture capital arm and it has this because smart businesses know that most businesses are becoming more like: software businesses. Therefore, businesses have to ‘buy’ that know-how by investing in a tech company. UPS knows that it doesn't have the internal tech know-how to...
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August 11, 2019
August 11, 2019
Fifty percent of the U.S. book market is controlled by Amazon, while Barnes & Noble has 8%. This book market share split shows that shoppers value convenience and price more than customer service. Anyone that says retail can be helped, saved, or fixed by concentrating on anything but convenience and price is wrong.
For example, an HFN columnist whom I won’t name is often extolling the need to make the in-store shopping experience fun and interesting. Similarly, a market building president ...
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August 9, 2019
August 9, 2019
It started with just a few cards. Cordel Cordaro’s whimsical birds on greeting cards literally flew out of our MacKenzie-Childs store. Customers started talking about having his art in their homes and seeing it out in the community. We even heard touching stories about his commissioned work and the heartfelt thought that went into creating special art for Rochestarians. We realized we had a good fit on our hands and starting carrying his prints, ornaments, originals and art plack-its. Cordell ...
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August 8, 2019
August 8, 2019
I read the New York Times and want to ask: Are we sharpening our executioner's sword? That is what FedEx wondered as it helped Amazon grow by delivering its packages. Finally, FedEx woke up and decided it's better to make less money tomorrow than help usher in its death in the near future. As the Times reports, FedEx is terminating its ground delivery agreement with Amazon at the end of August, thereby passing on the delivery of millions of packages.
Amazon has historically partnered with ...
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July 26, 2019
July 26, 2019
Irony: old analog retail is literally being replaced by new tech. Today’s WSJ shares that retail space that used to belong to Lord & Taylor’s midtown flagship may become Amazon’s NYC office space. In the East Village, Facebook’s HQ recently took over Kmart’s entire third floor, shrinking Kmart from three floors to just two. That’s a 33% contraction, which mirrors the contraction of physical retail and the growth of digital platforms like Amazon and Facebook. Note: Lord & Taylor, Kmart, and many ...
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July 24, 2019
July 24, 2019
Amazon makes returns easy. Macy's has followed suit and now does the same. What are you doing to make returns easier?
Check out this handy chart showing what department stores do for delivery and returns. Ninety-two percent of stores send a shipping confirmation email, but only 31% tell you the estimated delivery day. Regarding returns, 69% email a customer that a package has been received, but only 38% email a customer when the refund has been processed.
Join Skyros Designs and Jason Solarek for drinks and 7 steps to build your online registry business. Jason will show you 7 free techniques to grow your online gift registry business.
Why attend? + Bridge retailers sell 13% more than those that don't use Bridge. + The average gift registry is worth more than $1,000 in sales. The average gift purchase is ...
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First read:
There are millions of indie stores in the world who don’t get to succeed online. They get ripped off by web designers and coders, pay more in local taxes than big tech companies, don’t have access to cheap money from Wall St. (like big tech companies), and can’t protect themselves from hackers looking to steal credit cards. They are prevented them from running their business, helping their customers, and servicing their communities. Due to these expenses and ...
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June 27, 2019
June 27, 2019
"Customer service, willingness to evolve, introduction of new business technologies, community involvement and customer loyalty are factors that determined the list of 55 award recipients nationwide..." Last month, our 67-year-old shop was selected as a 2019 Retail Star by Home Accents Today. A special thanks to our customers and local community for helping us achieve such an award (for the fourth time!)
I’m just back from the Dallas show. I met with some wonderful people from the mart and they’re ready to go digital.
In general, I’m seeing that more market buildings are finally taking digital seriously. Why are they finally doing so? Because Amazon is nipping at their retailers heels? Because Zola is stealing the indie store’s registry business? No. Sadly, the main thing that brought the markets up to speed on the weather outside is: their own livelihood. Faire, a startup tech company ...
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June 25, 2019
June 25, 2019
Today’s Times covers deceptive practices on the web. That shopper “Alexandra” that just bought that dress? She doesn’t exist.
Bridge members may recall that in Bridge 1.0 we output featured purchases. Every single featured purchase was real. Bridge embraces honest, factual marketing strategies.
Old retail is 80% analog. This consists of: the physical store, staff, customer service training, etc. What you’d expect walking into a Saks or Macy's. And it's about 20% tech: computers, cash registers (POS systems), mobile shopping, Google ranking, apps, hiring social influencers, Instagram, etc.
Today, the retailers that are well positioned, growing, and 'hot' carry the opposite equation: they're 20% analog and 80% tech.
Nacho Analytics shows us that search engineers are helping Amazon get 600% more in sales than competitors.
Take away: investing in good search results costs money, but it's well worth it. If you have better search, you sell more.
What is a search relevance engineer? It's a technical person that helps ensure that what you search for you get. E.g.: if you're on a website and you search for "bat," do you get the sports instrument or the animal? Constantly honing and improving the search code creates...
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Join Skyros Designs and Jason Solarek for drinks and 7 steps to build your online registry business. Jason will show you 7 free techniques to grow your online gift registry business.
Why attend? + Bridge retailers sell 13% more than those that don't use Bridge. + The average gift registry is worth more than $1,000 in sales. The average gift purchase is $142. +...
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June 8, 2019
June 8, 2019
E-commerce is going to double in the next seven years, predicts FedEx. When that happens, how prepared will your business be? How will you prepare your website, your staff, your shipping procedures, your pricing, and your sales expectations?
When e-commerce grows that much, who will control the market? How will customers shop? Via their mobile? Via Alexa? If e-commerce is the dominant form of shipping, how will your online product selection and prices be kept up to date online? If online ...
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June 7, 2019
June 7, 2019
Smaller margins are here for many businesses in many industries—not just tableware. Recently, a sales rep balked when I suggested its stores take a haircut on margins. Yet, I believe big money tech players are forcing these cuts and upending traditional profits—leaving stores with little other option. From media (see today’s AT&T article) to advertising (Facebook, goggle) to transportation (Uber, Lyft, Tesla) to gift registries (Amazon, MyRegistry, Zola), big money-backed tech companies are the...
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June 3, 2019
June 3, 2019
Over the last decade, being a cheapskate when it comes to tech spending was just a dire decision. Bed Bath & Beyond, which didn’t even spend money on Post-It Notes, underfunded its website and tech departments. And now it’s way behind competitors and spending heavily to stay alive.
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May 24, 2019
May 24, 2019
The Safari Collection brings you the spirit of the wilderness. The action and anatomy of each animal is perfect, as if their essence had been captured from life and set to crystal. A technique involving clear cutting combined with deep engraving brings out the finest details of the animals roaming the safari in their original surroundings.
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