How can I review my monthly service fee?
Billing information may be accessed through your services account (Business Profile > Shop Local Services & Billing).
When is billing processed?
For monthly subscription fees, the "Billing Date" is the 20th of the month preceding the period (often a 30-day month) of service. Ex: You'll be billed on June 20 for July's service.
For transaction fees, the "Billing Date" is approximately the 22nd of the month after the period of service. Ex: You'll be billed on June 22 for May's transactions.
Can the monthly fee be refunded?
Fees are based on the Services purchased, regardless of actual usage, and are non-refundable. Shop Local does not provide refunds or credits for any partial days, months, or years and does not provide refunds to customers, whether or not a customer has logged in or used the Services.
How can I upgrade my service plan?
If you do not qualify for your current Service plan, then Shop Local may automatically upgrade you to a Service plan for which you do qualify. Should you elect to upgrade your Services, or if your Services are automatically upgraded, then the Billing Date of the next renewal period will remain the same, but you will be billed immediately for the pro-rata upgraded Services Fee for the remainder of the billing period.
How can I downgrade my service plan?
Should you elect to downgrade your Services, the downgrade will take effect at the commencement of the next renewal period. Shop Local does not provide credits or refunds on downgrades that are effective during the applicable billing period (whether such period is a month, quarter, or year). To downgrade your plan, please contact a Shop Local coach: [email protected].
What is Shop Local's cancellation policy?
You can cancel your free account anytime. For paid accounts, please cancel your account 7 business days before the billing cycle date (which is the 20th of the month preceding service). This gives us enough notice to not bill you and remove your business from our automated billing software.
Please find the complete Billing Terms here: http://www.shoplocal.org/member-user-agreement.cfm?billing.
Please find the complete Terms of Service here: http://www.shoplocal.org/terms-of-service.cfm.