Our retailers recently told us that they were confused by strange registry orders. The stores are receiving gift registry orders on their sites but the retailer does not have a registry for the gift recipient at its store. Customers are calling and asking about non-existent brides, and brides are asking about non-existent registry gift lists (e.g. wedding registry lists, baby lists).
We investigated the issues and below is what we found.
What is Happening:
We found that many of...
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Ronald Reagan said, “If you’re explaining, you’re losing.” Reaganomics usually refers to tax cuts and trickle down economics, yet I propose that we take the Gipper’s quote and ask: How can simplicity contribute to a business's success?
When we share what leading companies do, we can often skip an explanation and sum it up in a brief sentence. Examples:
A special thanks to the tableware brand Carmel Ceramica for including our logo in its new 2023 product catalog. Bridge grows best via word-of-mouth and collaboration. Partners like Carmel Ceramica help us reach more indie businesses. Thank you.
PS ~ Nice to see pictures of owner Elece Leverone and National Sales Manager Neil Peters.
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Bridge has something that every store needs, but doesn’t really want: product data. We get stores to trust us that they need our product data for 64,000 products from 109 brands. They really don’t want the data—they want the sales from it. The data itself is worthless, but the sales from it are invaluable. Do you know who also has this issue? Funeral directors. Last week's Wall Street Journal shares that mortuaries are leveraging bonsai trees, setting up bouncy castles, ...
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Your Bridge now makes it easier for you to connect with and sell your brands’ products. We have added a new page to invite brands to sync products. This page significantly reduces the number of steps that your store takes to invite a brand.
There is no charge for a member to send sync invites or sync products with a brand. Product Syncing is free for retailers, sales reps, trade marts, and interior designers. Participating brands pay for the service.
 ...
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If you haven't seen us lately, then you haven't see what LSA is all about. In July, we opened a new and greatly improved showroom in Atlanta where we were better able to show who we are and what we are all about. We were able to show our drinkware, serveware and home decor pieces like never before in the USA. We are happy to share additional pictures and chat with you about all the amazing glassware that we have to offer- from casual and comfortable to fancy and elegant, all handcrafted.&...
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Last week, Amazon bought iRobot, the company that makes Roomba, the robot vacuum cleaner, for $1.7b. Why? Yes, their 'Rosie from the Jetsons' has AI and is in your home (which is where Amazon wants to be), but the reason Amazon wants it is because customers want it. Which leads us to ask: Why do customers want Roomba? Because it does something that humans find annoying and hate doing: cleaning. Roomba has spotted the value that robots bring to the world and it's not simply being ...
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This graphic shows the situation in which many retailers find themselves. Many retailers are stuck trying to connect their digital wholesale buying and their stores’ websites.
On the left, we see wholesale software operators, including MarketTime, Juniper, Faire, Bridge, etc.
In the middle is the retailer.
On the right we see retail (D2C) software providers, including Bridge, Shopify, Big Commerce, etc.
The software entities on the left should connect ...
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Retail Dive reports on Amazon's lazy claims that it cares about stopping counterfeits. Counterfeiters on Amazon may steal a brand's product design, name, and product pictures. When a brand reports this to Amazon, Amazon often does: nothing.
This is an issue for American brands. For example:
A brands creates a product. The brand pays for research and development.
Brand may pay to have it made in America.
Brand takes professional pictures of the finished product.
My friend works at the Swiss running shoemaker ON. She recently texted me and suggested I try their running shoes. Three weeks later, I was handling two boxes of their Swiss engineered shoes. On one ON shoe, there is a little Swiss flag and the words “Swiss Engineering” printed. When I get a pair of Nike’s, they don’t say "Beaverton-engineering" or "US-engineering." Nor do Adidas shoes proclaim “German engineering.” ...
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142 of our retailers are using a sales program called Bridge. A store uses Bridge to more easily sell our products. I think Bridge would be a good fit for your business, too. I’m writing to invite you to join us on Bridge.
Bonus: Join us on Bridge by next Friday, May 6th, and Skyros Designs will give you a $200 shopping credit with us.
Retailers that use Bridge report selling 18% more. In fact, our best ...
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We are pleased to participate in a promotion with Casafina Living. Please find the letter that Matt Hullfish, National Sales Director, shared with his retailers below.
Thank you,
Jason
..............
Dear Friends and Family of Casafina,
272 of our retailers are using a sales program called Bridge. A store uses Bridge to more easily sell our products. I think Bridge would be a good fit for your business, too. I’m writing to invite you to join us on Bridge.
...
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We've added a new feature to your Bridge: customers and staff can now more quickly access your Bridge.
We've given you QR codes that point to your important pages.
Over the last two years, QR codes have grown in popularity. QR codes are a quick way to access websites--especially sub pages of a website.
Without QR codes, customers and staff have to Google your website. Then, once they find it, they have to navigate to the correct page, such as the registry home page or the reviews
In a recent NY Times article about working out, the author Christie Aschwanden gives readers tips on how to make working out more enjoyable. (Read the article: https://www.nytimes.com/2022/01/19/well/move/habits-motivation-exercise.html). In reading this, I saw many parallels between working out and helping our stores get their websites ‘in shape.’ The author encourages readers to not think of working out as exercise and instead think of it as "hanging out with friends...
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I think that Zola, an online provider of gift registries, may be harming local stores. Zola allows brides to pick things from any site, such as an indie store’s gift registry. Zola may then encourage the registrant to bypass that local store and use those gift funds with Zola. This is an issue because Zola has handled more than 650,000 registries, and its revenue is estimated to be $130m. Millions of dollars may have been diverted away from indie, brick-and-mortar stores to Zola&rsquo...
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Your Bridge has a new feature: you can now more quickly add product pictures. You can now drag an image from another web page to your account to add the image. This saves you many steps compared to the traditional path.
To view your new feature, visit a product's Detail page. Below the image, please click on the button "Add Product Image." You will see a drop-down. You can choose the steps that best fit your needs.
1. Find the image you will load for the product...
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I recently bought a pair of jeans from the bike-lifestyle company Rapha. I find Rapha's stores, emails, and mission to be inspiring to Bridge, and I'll explain why.
First, you may ask, "What is Rapha?" Rapha is a product company that sells goods for biking, including shirts, shorts, helmets, and accessories. What is unique is the lengths it goes to foster a community (and sales!) by having a coffee shop in it, organizing riding events, offering members-only clothing...
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Roger Bailey, sale rep extraordinaire, shared these 2013 pictures with me. They’re taken outside the 41 Madison building. Since it’s 19° in NYC this week, these pics make us long for a warm day when we can bike to a market.
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Relying on file-sharing services like Dropbox to sell products often costs stores an extra $750 per brand and hurts sales
I work with 900 retailers who tell me they are drowning in a sea of Dropbox folders containing Excel files and product images. What can we do about this? First, let’s review what’s happening: When a brand wants to share products with a store, it emails the store a link from Dropbox or a similar file-sharing service. A store may receive five to ten Dropbox links...
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