Here at Shop Local, we’ve seen brands try to cut out indie stores. We’ve seen big-name companies close accounts in good standing and raise minimum annual purchase amounts in the toughest of times in order to cut out indie stores. Well, now some of these brands are back with hat in hand.
How businesses keep customers coming back after they make a purchase.
June 8, 2023
Six Flags is updating its theme parks to encourage families to spend more time there and visit more often, according to this past weekend’s The Wall St. Journal. The theme park's president, Jeffrey Siebert, says that the nightly fireworks show is what the industry calls a “kiss good night.” After park-goers have spent the day spending, they perceive the show as a free, post-purchase gift with no strings attached. The fireworks thereby help the customer leave fulfilled and...
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It was October 2021, and I had just finished my first in-person trends seminar since the pandemic impacted all industry shows. At the end of the image-packed program, an audience member raised her hand and challenged, “Do trends even matter anymore?”
It was a valid question. The pandemic had disrupted business, upended supply chains, transformed education, revealed vulnerabilities, altered priorities, and unexpectedly claimed many lives. The question was tinged with cynicism. Pent...
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Susan Gravely – alongside her sister, Frances, and mother, Lee – founded VIETRI 40 years ago after a serendipitous vacation where they discovered the charms of Italian ceramics. Gravely’s new book, Italy on a Plate, equal parts travelogue/cookbook/memoir, is a culinary delight celebrating four decades of bringing the best of Italy’s tableware to an adoring fan base.
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You and I go back almost to the start of VIETRI in 1983. [Editor&rsquo...
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Owning a business is no small feat, but in recent years, women have taken on starting their own businesses, leaving the nine-to-five to become entrepreneurs. In 2022, they were more likely to start a business than men. Last year, women-owned businesses had higher earnings growth (27% increase) than male-owned firms (22%). Still, male-owned businesses received $93,000 in funding, while women-owned businesses received $56,000. There are nearly 13 million women-owned businesses in the U.S., and the...
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The New York Times shares a salacious story about Sherry-Lehman, a world-famous wine shop. The story recounts how the retailer was hit by tariffs, online competitors, and COVID shutdowns. It had borrowed excessively, which many retailers do. At first, it reads like a Bed Bath & Beyond obituary. But then the owners veered into the criminal realm. They sold rare wine to new customers that belonged to existing customers, in other cases didn’t deliver what was sold, and ...
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What Crocs can teach us about gaining new customers and keeping them happy.
May 15, 2023
About 15 years ago, I bought a pair of Crocs sandals in Myrtle Beach, SC. Not only were they hot pink, but the insole was traffic cone orange. My buddies hated them, but oddly others loved them. The sandals were affordable (maybe $20), comfortable, and a conversation starter.
According to last week’s The New York Times' profile on Crocs, I’m one of tens of millions of happy Crocs owners. This happiness is profitable:
Your physical store can be a great asset in this ‘Age of Amazon’—just ask Warby Parker.
Details:
- Warby Parker has 200 stores in the U.S. and Canada.
- Retailers report that online advertising costs have increased 15%-20% in the last two years, making physical stores more attractive.
- Brands report that in-store shoppers buy more per purchase.
I believe the The Wall Journal should have noted a caveat about using Warby Parker as a poster child ...
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Veronica Swanson Beard's Nantucket home is the ultimate summer cottage. We were thrilled to provide pieces from our collections plus our collaborative collection, Bohemian Vine, to help bring these coastal vibes to life. Get the full article in the latest issue of Veranda Magazine, out now! π
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HEREND HAS BEEN KNOWN FOR ITS BRILLIANT WHITE PORCELAIN SINCE 1826. ON THE EVE OF THE HUNGARIAN MANUFACTORY’S 200TH ANNIVERSARY (YES, WE’RE A TAD EARLY), WE SALUTE HEREND’S GOLD AND WHITE DINNERWARE DESIGNS, IDEAL EXEMPLARS OF CLASSIC ELEGANCE.
HEREND IS KNOWN AROUND THE GLOBE AS ONE OF PORCELAIN’S finest producers, a favorite of royalty, aristocracy, and folks like you and me who appreciate unparalleled quality and exquisite craftsmanship. Herend’s smooth white ...
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MARIPOSA HAS ADDED A NEW CATEGORY WITH THE CLEVERLY TITLED TRAYCHIC, A COLLECTION OF 50 STYLISH HEAT-SAFE TRAYS COMPOSED FROM A STATE-OF-THE-ART RESIN COMPOUND APPROVED FOR FOOD AND SAFE FOR THE ENVIRONMENT.
MARIPOSA – the Massachusetts brand launched almost 40 years ago by Livia Cowan, who had a vision that tableware could be created from 100% recycled glass and aluminum – brings that same sustainability agenda to a new category, TrayChic! (exclamation point all theirs). “...
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Do you have a good friend at work? These days, fewer people do. According to the New York Times, 40 years ago, 50% of us had a close friend at work; that number has dropped to less than 20%. Work has become a more transactional place. We go to the office to be efficient, not to form bonds. We may have plenty of productive conversations, but we also have fewer meaningful relationships. That’s not a good thing because work friends play a big part in our happiness.
I was happy see that our friend Adam Sigel will be leading JK Adams. Please checkout the news below.
DORSET, Vt. —JK Adams has appointed Adam Sigel CEO.
Sigel, a seasoned sales executive and a consumer goods expert, succeeds Daniel Isaac, who has moved on to another role in Vermont, the company said.
Sigel most recently served as vice president of the Savannah Bee Company, a Georgia-based gourmet foods and gift company, and also served on the executive team at Mariposa, where he ...
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I was happy to see Tableware Today magazine share our experiences and lessons regarding the power of free shipping.
You're invited to read the article below:
.........................
THE LAST WORD
FREE SHIPPING PAYS OFF
by JASON SOLAREK
Most indie stores don’t have the technical ability or people power to track pricing and offer discounts like free shipping. Indie stores need this information or they’ll be left behind. This information can make a difference: in ...
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This weekend’s WSJ shares that retail labor costs continue to rise and will likely contribute to more inflation. Stores either have to cut staff or raise prices—and higher prices result in lower revenue creating a downward cycle. Large players, like Amazon, have more robots and access to capital and may be better insulated from these rising costs. Yet, even Amazon had had to make some cuts, including its recent pause on completing its HQ2 campus in Virginia and its ...
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It’s a formidable task, overseeing product development for all of Lenox’s flatware brands, which includes Lenox, Kate Spade, Oneida, Cambridge, Hampton Forge, Reed & Barton, and Gorham. Your tenures at Oneida and Bed Bath & Beyond, as the tabletop buyer, provide a solid foundation for this position.
Prior to Oneida, where I was senior product marketing manager when Lenox acquired us, I was at Bed Bath & Beyond for 12 years, most recently as the tabletop buyer. My whole ...
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THIN AND SIMPLE says it all, a perfect moniker for Pampa Bay’s latest juggernaut, a throwback to the shapes and looks the company achieved in stainless steel, its one-time material of choice, a decade ago. Then, in 2016, Carlos Barbagallo, president and owner, decided to segue into the dishwasher-safe, tarnish-free porcelain that looks like metal, using a proprietary, state-of-the-art technology that’s neither painted nor glazed. “Thin and Simple is our homage to the looks we ...
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How we can honor those that came before us in the retail industry.
March 2, 2023
The founder of Juan Pollo Chicken, Albert Okura, passed away last week at the age of 71. Mr. Okura envisioned Juan Pollo, a fast food chain with 25 locations in Southern California, as a household name that would someday sell the most chicken in the world. He believed in this so much that he bought the site of the original McDonald’s restaurant, located in San Bernardino, CA, in 1998—not to turn it into a Juan Pollo restaurant but rather into a museum to honor his fast food industry....
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The Wall St. Journal reports that Barnes & Noble has updated its subscription discount program. Previously, it had one tier that was $25/year. Now, Barnes & Noble has a two-tier system. There is a free program that offers rebates based on what you spend, and a $40/year program that gives you rebates plus more discounts and some perks at its cafes.
The new memberships are meant to help the bookseller better compete with Amazon's Prime and Walmart+.