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Abby Ramos-Dottin picture
Abby Ramos-Dottin @ Bridge
August 16, 2024 • 1:08 PM
New Software Features & Updates

Updated Feature: A Member Can Easily Track a Wholesale Order Without Leaving Its Own Account

Vista Alegre, a distributor, can view the real-time shipping status of package sent to The Ivy House, a Texas-based retailer, right from Vista Alegre's Shop Local account. Vista Alegre doesn't need to leave its account and visit FedEx.com to see this information.
Vista Alegre, a distributor, can view the real-time shipping status of package sent to The Ivy House, a Texas-based retailer, right from Vista Alegre's Shop Local account. Vista Alegre doesn't need to leave its account and visit FedEx.com to see this information.
A brand can easily add tracking information to a wholesale order by clicking a green button. Once it does, the software will automatically show the package's location and status.
A brand can easily add tracking information to a wholesale order by clicking a green button. Once it does, the software will automatically show the package's location and status.
To initiate the package tracking feature, a brand will select the carrier and add the tracking number.
To initiate the package tracking feature, a brand will select the carrier and add the tracking number.
Abby Ramos-Dottin picture
Abby Ramos-Dottin @ Bridge
August 16, 2024 • 1:08 PM
New Software Features & Updates

Updated Feature: A Member Can Easily Track a Wholesale Order Without Leaving Its Own Account

FOR BRANDS AND RETAILERS
Your Shop Local Store has an updated feature: You can now easily view the whereabouts of a wholesale order. A member can view if the order has shipped, the carrier (e.g. UPS, FedEx, etc.), and the expected delivery date.

If you're a retailer, you can view the status of multiple shipments from different brands on one page. Without this feature, you'd need to visit, say, five different brand websites or carrier websites, log in, and search for this information.
 
Other wholesale platforms, like Faire, do not allow the display of real-time shipping information in a member's online storefront.


How this feature works:
  • A retailer places a wholesale order via the Shop Local platform. For example, a retailer may place a wholesale order with Vista Alegre.
  • The brand likely ships the wholesale order using a major carrier like FedEx, UPS, USPS, or DHL. The brand will receive a tracking number for the package from the carrier.
  • The brand adds this tracking number to the order in their Shop Local Store.
  • Our software will output the order's real-time status on the Orders home page and on the order's Details page. The software will also send email updates. 
  • If shipping information has not been added for a wholesale order, the retailer who placed the order can request that the brand add a tracking number.
     
Email Alerts
Retailers are sent emails with their shipping status updates as they change. For most orders, they will receive emails in this sequence: order is processing, order is in transit, order is delivered. (Customers can unsubscribe from these shipping emails.)

If you are a brand, please follow these steps to update a wholesale order's tracking number:
  1. Log in to your Shop Local Store.
  2. At the very top of your Shop Local site, click Orders. You'll be taken to the Orders home page.
  3. On the Orders home page, under "View," click Wholesale. You'll see all wholesale orders placed by your stores.
  4. In the Order Status column, click the green Add Tracking Number button. A modal will appear where you can update shipping information.
  5. Use the "Shipping Carrier" drop-down to select your carrier (UPS, DHL, FedEx, etc.).
  6. Enter the tracking number.
  7. Click Update.
 
Please follow these steps to view this feature:
  1. Log in to your Shop Local Store.
  2. At the very top of your Shop Local site, click Orders. You'll be taken to the Orders home page.
  3. On the Orders home page, under "View," click Wholesale. You'll see all wholesale orders.
  4. Click on the Order ID if you wish to view a specific wholesale order.
  5. On the order's Details page, you can view the carrier, tracking number, and current shipping status next to "Ship method."
  6. Under the real-time status, click Details to view the tracking history for the order.

Tags:
new feature wholesale order details wholesale order tracking wholesale order status

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